Feedback from previous guests about their experience.
88%
liked the hotel and would stay again
Great dining options
Convenient location
Poor sound insulation
Slight delay in check-in
8.8/10
Great
Rooms
8.3
Location
9.3
Service
8.8
Dining
8.0
Guest reviews
8.8/10
based on 4 reviews
8.9
8.9/10 based on 147 reviews
Sue
United States,
February
2024
8.6/10
The hotel offers modern and well-maintained rooms with stunning views and practical facilities. The cleanliness and simplicity of the rooms create a relaxing atmosphere. The Executive Lounge is a standout feature, providing a variety of food and beverage services from breakfast through to evening cocktails and dessert, all at a great value for money. Spacious rooms with city views ensure a comfortable stay.
Rooms
9.0
The rooms are beautifully decorated and very spacious, offering great city views.
Service
8.0
The staff provided excellent service, ensuring all needs were met to a high standard.
Location
9.0
The hotel is conveniently located in the tech hub of Shenzhen, connected to the subway and surrounded by a variety of dining and shopping options.
Dining
8.0
The dining experience offers a wide selection of choices, from morning breakfast to evening desserts.
Facilities
9.0
The hotel boasts a range of top-notch facilities for a comfortable and enjoyable stay.
Clara
United States,
January
2024
8.8/10
I had an incredible stay at the hotel with stunning bay views from my spacious room on the 57th floor. The room was beautifully decorated, neat, and perfect for any celebration. However, the sound insulation was lacking due to the door connecting to the next room.
Rooms
8.0
My room was spacious, beautifully decorated, and tidy. The bay view from the 57th floor was amazing. However, the sound insulation due to the connected door with the next room was poor.
Service
9.0
The staff was incredibly helpful and friendly during my stay. Although there was a slight delay in check-in due to late check-out of Marriott members, the service was overall relaxing, especially during evening cocktails at the 59th-floor Executive Lounge.
Location
9.0
The hotel's location was very convenient for shopping at Nanshan's centers with plenty of dining options nearby. It was close to the metro, shopping, and a Starbucks Reserve, making it an excellent choice.
Dining
9.0
The dining experience was exceptional, offering a wide variety of Asian and Western food. The evening cocktails at the 59th-floor Executive Lounge were relaxing and enjoyable.
Facilities
9.0
The hotel had fantastic facilities, including room service, car hire, dry cleaning, housekeeping, grocery shopping service, laundry, shuttle service, paid shuttle service, welcome drink, and happy hour offerings.
Great dining options
Poor sound insulation
Scott
United States,
September
2023
8.2/10
The hotel offers spacious and well-decorated rooms with great city views. The Thann products provided add a nice touch. While the rooms are comfortable, they lack a touch of luxury. The service was attentive and quick to resolve any issues, ensuring a pleasant stay. The location is excellent for both business and leisure travelers, with plenty of dining and shopping options nearby. The dining experience, while good with ample variety, could benefit from minor improvements in certain areas.
Rooms
8.0
The rooms were very spacious with great city views and the Thann products provided were a nice touch, offering comfort but not luxurious amenities.
Service
9.0
The staff was kind, attentive, and quickly resolved any issues, making sure everything was up to our expectations.
Location
10.0
The hotel's location is excellent, connected to the subway via an elevated pedestrian walkway, offering easy access to shopping, dining, and entertainment options.
Dining
7.0
The dining options were good with a nice variety, though a few minor adjustments could enhance the overall experience.
Facilities
7.0
great views
lack of luxury
William
United States,
August
2023
8.4/10
The hotel offers clean and spacious rooms that make you feel relaxed, although the hot tubs next to the swimming pool and men's shower room may not be ideal. The service was outstanding, except for a minor issue with late check-out affecting room availability. The location is convenient, connected to a subway station and surrounded by dining and shopping options. Dining experiences were enjoyable, especially in the Executive Lounge during evening cocktails. The facilities provide a range of services for a comfortable stay.
Rooms
8.0
The rooms were spacious and well-decorated, providing a relaxing environment.
Service
9.0
The staff quickly resolved a booking issue and were helpful throughout my stay.
Location
9.0
The hotel's location is convenient, with easy access to dining areas and a short journey from the airport.
Dining
8.0
The dining experiences were good, especially enjoying dim sum at the Chinese restaurant.
Facilities
8.0
The hotel provides a variety of services and amenities for a pleasant stay.